Trust & Reliability Commitment

Our Operational Philosophy

TRB Systems exists to eliminate blind spots in enterprise infrastructure. When organizations trust us to monitor their SSL certificates, domain health, and DNS propagation, they entrust us with visibility into their most critical digital assets. We treat that responsibility as non-negotiable — and this document outlines the principles, systems, and standards that underpin that trust.

Infrastructure Architecture

Multi-Region, High-Availability Deployment

TRB Systems operates on enterprise-grade cloud infrastructure distributed across multiple geographic regions. Our architecture is designed to withstand individual node failures, regional outages, and traffic surges without degradation of monitoring accuracy or alert delivery:

• Geographically distributed monitoring nodes spanning North America, Europe, and Asia-Pacific — ensuring that health checks reflect real-world latency from the vantage point of your end users.
• Redundant data pathways with automated failover ensuring no single point of failure in the alerting pipeline.
• Load-balanced API clusters capable of sustaining sustained throughput well above standard operational demand, with burst capacity pre-provisioned for incident scenarios.

Data Integrity & Encryption

• All data in transit is encrypted via TLS 1.2 or higher — no exceptions.
• Data at rest is protected using AES-256 encryption with keys managed through dedicated, hardware-secured key management services.
• Database backups are encrypted, replicated across physically separate facilities, and tested on a scheduled recovery cycle.

Compliance Posture

TRB Systems aligns its operations with the most rigorous international data protection and security frameworks:

• SOC 2 Type II: Our controls for security, availability, and confidentiality are independently audited on a recurring basis.
• GDPR: Full adherence to EU data protection principles, including data minimization, purpose limitation, and the rights of data subjects.
• CCPA: Compliance with consumer privacy rights as mandated under California law.
• ISO 27001: Information security management practices aligned with ISO 27001 standards for risk assessment and controls implementation.
• CAN-SPAM / CASL: Strict conformance with electronic messaging regulations governing commercial communications in the United States and Canada.

Email Deliverability & Sender Reputation

As a platform that generates time-sensitive alerts — SSL expiration warnings, uptime incidents, DNS anomalies — email deliverability is a performance-critical metric for TRB Systems, not merely a marketing concern.

Uptime & Availability Guarantees

Our monitoring infrastructure is built to the same availability standards we help our clients enforce:

• 99.99% platform uptime for the monitoring engine, dashboard, and API endpoints
• Real-time status transparency through a publicly accessible status page
• Incident response protocols with defined escalation tiers — including sub-60-minute response commitments for mission-critical service plans

Anti-Abuse Commitment

TRB Systems does not permit its infrastructure to be leveraged for any form of spam, phishing, domain abuse, or deceptive communication. Our Anti-Spam & Acceptable Use Policy establishes enforceable rules including:

• Mandatory verifiable opt-in consent for every recipient
• Prohibition of purchased, scraped, or rented contact lists
• Required inclusion of unsubscribe mechanisms and privacy policy links in all messages
• Proactive complaint monitoring with defined escalation thresholds

Vendor & Subprocessor Governance

Third-party service providers engaged by TRB Systems are subject to rigorous vetting:

• Security assessments conducted prior to onboarding and on a recurring schedule
• Data Processing Agreements (DPAs) executed with every subprocessor handling personal data
• Standard Contractual Clauses (SCCs) applied where cross-border data transfers are necessary
• Access minimization — subprocessors receive only the data strictly necessary to perform their function